Welcome to the Caltin Voss LLC FAQ page. The following information will help you quickly understand information related to products, orders, payments, shipping, refunds, and customer service.
1. What products does Caltin Voss LLC sell?
We primarily offer products suitable for daily exercise, yoga, relaxation, and home leisure, including:
Resistance bands
Yoga balls
Stress-relieving silicone toys
Fascia balls
Massage rollers
Please refer to the product detail pages for specific product information.
2. Which areas do you ship to?
Currently, we only support shipping within the United States and do not offer international shipping.
3. Which logistics companies do you use?
We select different logistics providers based on the order address and actual delivery conditions, including:
United States Postal Service (USPS)
United Parcel Service (UPS)
FedEx
The specific carrier will depend on the actual delivery information of your order.
4. How long will it take for my order to ship?
Under normal circumstances, after successful payment, we will process your order and arrange shipment within 1-3 business days.
Processing time may be longer on weekends, holidays, and peak order periods.
5. How long does delivery take?
Standard delivery within the US typically takes 3-7 business days after shipment.
6. Can I track my order?
Yes. If your order supports tracking, we will provide the corresponding tracking information. You can use the logistics company's official tracking system to check the package status.
If the tracking information has not been updated for an extended period, please contact our customer service team.
7. What payment methods are accepted?
We process online transactions through secure third-party payment services.
All transactions are processed through a secure third-party payment gateway compliant with the PCI-DSS standard.
We do not store complete credit card numbers or CVV security codes on our servers.
8. Can I cancel my order?
If your order has not yet been processed or shipped, please contact us as soon as possible, and we will do our best to assist you based on the current status of your order.
Once an order enters the processing or shipping process, it may not be cancelable.
9. Can I return or get a refund?
Yes. Orders eligible for a refund can be returned or refunded within 30 days of receiving the goods.
For manufacturing defects, receiving the wrong item, or other situations eligible for a refund, we will process the case on a case-by-case basis.
10. What if there is a quality problem with the product?
If the received product has a manufacturing defect or quality problem, please contact us as soon as possible and provide the order number, a description of the problem, and relevant photos or videos.
We will review the situation and provide a return, exchange, or refund solution based on the specific circumstances.
11. Who bears the return shipping costs?
If the return is due to a product defect, receiving the wrong item, or other problems caused by Caltin Voss LLC, we will bear reasonable return shipping costs on a case-by-case basis.
If the return is due to personal reasons or reasons unrelated to product defects, the customer may be responsible for the return shipping costs.
12. How long does it take for a refund to arrive?
Once your refund request is approved, we will process the refund using the original payment method.
The actual arrival time depends on the processing speed of your bank, credit card company, or payment service provider.
13. Will you sell my personal information?
No.
We will not sell your personal information.
In order to fulfill orders and provide services, we may share relevant information with logistics, payment, and other necessary service providers as needed.
14. Can I request the deletion of my personal information?
Under applicable privacy laws in your state, you have the right to request access to or deletion of your personal information held by us.
To request access to or deletion of data, please contact us.
15. How do I contact Caltin Voss LLC?
You can contact us in the following ways:
Phone: (442) 369-9758
Email: pilsen@caltinvoss.com
If you cannot find the answer to your question in the FAQs above, please contact our customer service team. We will be happy to assist you.