Thank you for choosing Caltin Voss LLC. We hope you are satisfied with your purchase. The following policies apply to products purchased through this website.
1. 30-Day Returns and Refunds
Unless otherwise stipulated by applicable law, products meeting the following conditions may be returned and refunded within 30 days of receipt:
The product has a manufacturing defect or quality issue;
The product is clearly inconsistent with the order;
The product has not been used, damaged, or improperly disposed of;
The product is still in returnable condition.
For return requests not due to product defects, we will review them on a case-by-case basis according to the specific order and product condition.
2. Product Defects
If you receive a product with a manufacturing defect or quality issue, please contact us as soon as possible after discovering the problem.
Please provide:
Order Number
Product Name
Problem Description
Clear photos or videos of the product problem
We will review the relevant circumstances and provide a return, exchange, or refund solution based on the specific situation.
3. Refund Request
After review and confirmation that the refund conditions are met, we will process the refund using the original payment method.
Refund processing time may vary depending on the processing speed of your bank, credit card company, or other payment service provider.
Please note that the actual arrival time of your refund after processing is not entirely under the control of Caltin Voss LLC.
4. Return Shipping Costs
If the return is due to a manufacturing defect, receiving the wrong item, or other issues caused by Caltin Voss LLC, we will cover reasonable return shipping costs on a case-by-case basis.
If the return is due to personal reasons or non-product defect reasons, the customer may be responsible for the return shipping costs.
5. Items Not Eligible for Return
To the extent permitted by applicable law, refunds or returns may not be possible in the following situations:
The 30-day return period has expired; the item is visibly used, damaged, or improperly handled; reasonable wear and tear from normal use; damage caused by the customer; missing essential goods or packaging accessories.
This policy does not limit your legal rights where applicable law grants consumers inescapable rights.
6. How to Request a Refund or Return
To request a refund or return, please contact us.
Please provide your order number, product information, and reason for return in your email so we can process your request as quickly as possible.
7. Contact Us
If you have any questions about refunds, returns, or your order, please feel free to contact us.
Address: 2860 Rio Seco Dr Pittsburg, CA 94565
Email: pilsen@caltinvoss.com
Phone: (442) 369-9758
Thank you for choosing Caltin Voss LLC.