Thank you for choosing Caltin Voss LLC. We currently only offer shipping within the United States and do not support international shipping.
1. Shipping Area
Currently, we only offer shipping services to valid delivery addresses within the United States.
Not currently supported:
International shipping
Addresses outside the United States
Special addresses for which delivery is not possible
If your delivery address has special circumstances, we recommend contacting us to confirm before placing your order.
2. Shipping Company
We will select a suitable logistics service provider based on the order's delivery address, product type, and actual delivery situation.
Currently, the main shipping companies we may use include:
USPS (United States Postal Service)
UPS
FedEx
The specific carrier may vary depending on the order. After the order is shipped, we will provide corresponding tracking information based on the actual situation.
3. Processing Time
Under normal circumstances, after successful payment, we will complete order processing and arrange shipment within 1–3 business days.
Order processing time may be longer on weekends, US public holidays, and during special promotional periods.
4. Delivery Time
Standard delivery within the United States typically takes 3–7 business days after order shipment.
Actual delivery time may be affected by the following factors:
Shipping address
Weather and natural disasters
Holidays and peak shipping seasons
Transportation company operational status
Unforeseen logistics delays
The above delivery times are estimates and not guaranteed delivery times.
5. Order Tracking
Once your order is shipped, if tracking is available, we will provide you with the corresponding tracking information.
You can check your package status through the shipping company's official tracking system.
If the tracking information does not update for an extended period, or if you have not received your package after the estimated delivery time, please contact our customer service team for assistance in understanding your order status.
6. Delivery Address
Please carefully confirm your name, street address, city, state, and ZIP code when placing your order.
Delays due to incorrect addresses or incomplete information may affect the estimated delivery time.
If your order has not yet shipped and you need to change your delivery address, please contact us as soon as possible.
7. Package Delays or Losses
If your package experiences unusual delays, has an abnormal shipping status, or is suspected of being lost, please contact us. We will assist you based on your order and logistics information.
Once a package is handed over to a shipping company, the actual shipping process may be affected by the shipping company's operational arrangements.
8. Contact Us
If you have any questions about order delivery, tracking, or shipping time, please contact us:
Address: 2860 Rio Seco Dr Pittsburg, CA 94565
Phone: (442) 369-9758
Email: pilsen@caltinvoss.com
Thank you for choosing Caltin Voss LLC.